Privacy policy


This Privacy Policy describes how your personal information is collected, used, and shared when you visit or make a purchase from www.canaherb.com (the “Site”).

PERSONAL INFORMATION WE COLLECT

When you visit the Site, we automatically collect certain information about your device, including information about your web browser, IP address, time zone, and some of the cookies that are installed on your device. Additionally, as you browse the Site, we collect information about the individual web pages or products that you view, what websites or search terms referred you to the Site, and information about how you interact with the Site. We refer to this automatically-collected information as “Device Information.”

We collect Device Information using the following technologies:

- “Cookies” are data files that are placed on your device or computer and often include an anonymous unique identifier. For more information about cookies, and how to disable cookies, visit http://www.allaboutcookies.org.
- “Log files” track actions occurring on the Site, and collect data including your IP address, browser type, Internet service provider, referring/exit pages, and date/time stamps.
- “Web beacons,” “tags,” and “pixels” are electronic files used to record information about how you browse the Site.

Additionally when you make a purchase or attempt to make a purchase through the Site, we collect certain information from you, including your name, billing address, shipping address, payment information (including credit card numbers), email address, and phone number. We refer to this information as “Order Information.”

When we talk about “Personal Information” in this Privacy Policy, we are talking both about Device Information and Order Information.

HOW DO WE USE YOUR PERSONAL INFORMATION?

We use the Order Information that we collect generally to fulfill any orders placed through the Site (including processing your payment information, arranging for shipping, and providing you with invoices and/or order confirmations). Additionally, we use this Order Information to:
Communicate with you;
Screen our orders for potential risk or fraud; and
When in line with the preferences you have shared with us, provide you with information or advertising relating to our products or services.

We use the Device Information that we collect to help us screen for potential risk and fraud (in particular, your IP address), and more generally to improve and optimize our Site (for example, by generating analytics about how our customers browse and interact with the Site, and to assess the success of our marketing and advertising campaigns).

SHARING YOUR PERSONAL INFORMATION

We share your Personal Information with third parties to help us use your Personal Information, as described above. For example, we use Shopify to power our online store--you can read more about how Shopify uses your Personal Information here: https://www.shopify.com/legal/privacy. We also use Google Analytics to help us understand how our customers use the Site--you can read more about how Google uses your Personal Information here: https://www.google.com/intl/en/policies/privacy/. You can also opt-out of Google Analytics here: https://tools.google.com/dlpage/gaoptout.

Finally, we may also share your Personal Information to comply with applicable laws and regulations, to respond to a subpoena, search warrant or other lawful request for information we receive, or to otherwise protect our rights.

BEHAVIOURAL ADVERTISING
As described above, we use your Personal Information to provide you with targeted advertisements or marketing communications we believe may be of interest to you. For more information about how targeted advertising works, you can visit the Network Advertising Initiative’s (“NAI”) educational page at http://www.networkadvertising.org/understanding-online-advertising/how-does-it-work.

You can opt out of targeted advertising by:
FACEBOOK - https://www.facebook.com/settings/?tab=ads
GOOGLE - https://www.google.com/settings/ads/anonymous
BING - https://advertise.bingads.microsoft.com/en-us/resources/policies/personalized-ads

Additionally, you can opt out of some of these services by visiting the Digital Advertising Alliance’s opt-out portal at: http://optout.aboutads.info/.

DO NOT TRACK
Please note that we do not alter our Site’s data collection and use practices when we see a Do Not Track signal from your browser.

DATA RETENTION
When you place an order through the Site, we will maintain your Order Information for our records unless and until you ask us to delete this information.

CHANGES
We may update this privacy policy from time to time in order to reflect, for example, changes to our practices or for other operational, legal or regulatory reasons.

PRIVACY POLICY FOR CANAHERB SMS MARKETING 

Last Updated: November 22, 2023

Thank you for choosing Canaherb! We are committed to protecting your privacy and ensuring the security of your personal information. This Privacy Policy outlines how we collect, use, disclose, and safeguard your data in connection with our SMS marketing services.

  1. Information We Collect: We collect information that you provide voluntarily, such as your phone number, name, and any preferences you choose to share with us. We also collect data generated as you interact with our SMS communications, including message delivery status and engagement metrics.

  2. How We Use Your Information: We use the information we collect to send you relevant SMS updates, promotions, and personalized content based on your preferences. Additionally, we may use your data for internal analysis to improve our products and services.

  3. Data Sharing: We do not sell, trade, or otherwise transfer your personal information to external parties. Your information is kept confidential within Canaherb, and we may only share it with trusted third-party service providers who assist us in delivering SMS messages and improving our marketing efforts.

  4. Your Consent: By providing your phone number and opting in to our SMS marketing, you consent to the collection, use, and disclosure of your information in accordance with this Privacy Policy.

  5. Opting Out: You can opt-out of receiving SMS messages from Canaherb at any time by replying with "STOP" to our messages. Once you opt-out, we will promptly remove your number from our SMS marketing list.

  6. Data Security: We implement industry-standard security measures to protect your information from unauthorized access, disclosure, alteration, and destruction. However, no method of transmission over the internet or electronic storage is completely secure.

  7. Changes to the Privacy Policy: Canaherb reserves the right to modify this Privacy Policy at any time. We will notify you of significant changes by posting the updated policy on our website or through other means of communication.

  8. Contact Us: If you have any questions or concerns about this Privacy Policy or your data, please contact us at [hello@genuitycanada.com].

By continuing to engage with Canaherb's SMS marketing, you acknowledge that you have read and understood this Privacy Policy. Your trust is important to us, and we are committed to maintaining the confidentiality and security of your personal information.


CONTACT US
For more information about our privacy practices, if you have questions, or if you would like to make a complaint, please contact us by e-mail at hello@genuitycanada.com or by mail using the details provided below:

1050-1040 W Georgia St.

 

Vancouver, BC Canada V6E 4H1