Shipping & Returns

All orders are processed within 2 business days (excluding weekends and holidays) after receiving your order confirmation email. You will receive another notification when your order has shipped. 

Please review and ensure that you have entered the correct address. We are not responsible for non-delivery due to errors in the address that you provide. If an order is returned due to an incorrect address, we will refund the original order (excluding the shipping fee) and ask that you re-submit your order.

We are not responsible for shipping carrier delays.

 

Canada and US Shipping Rates and Estimates

We offer flat rate shipping to Canada and US via Canada Post, UPS or DHL. Free shipping for orders over $60.

Within British Columbia (For orders below $60):

Shipping option	Estimated delivery time	Price
Standard	3 to 9 business days	$7
Express	1 to 2 business days	$9

 

Other Provinces (For orders below $60):

Shipping option	Estimated delivery time	Price
Standard	3 to 9 business days	$8
Express	1 to 3 business days	$10

 

US Shipping (For orders below $60):

Shipping option	Estimated delivery time	Price
Standard	4 to 8 business days	$6
Express	2 to 3 business days	$24

 

International Shipping

We offer international shipping to most of the countries around the world. Shipping rates are calculated at checkout. We do not ship to P.O. Boxes. Shipping rates will be automatically calculated based on the destination country upon checkout.

Your order may be subject to import duties and taxes (including VAT), which are incurred once a shipment reaches your destination country. Canaherb is not responsible for these charges if they are applied and are your responsibility as the customer.

 

How do I check the status of my order?

When your order has shipped, you will receive an email notification from us which will include a tracking number you can use to check its status. Please allow 48 hours for the tracking information to become available. 

 

Refunds, returns, and exchanges

We accept returns up to 30 days after delivery, if the item is unused and in its original condition, and we will refund the full order amount minus the shipping costs for the return. Learn more about our return policy here.

In the event that your order arrives damaged in any way, please email us as soon as possible at hello@genuitycanada.com with your order number and a photo of the item’s condition. We address these on a case-by-case basis but will try our best to work towards a satisfactory solution.